Question 1

How much does an end of tenancy clean cost?

Accepted Answer

End of tenancy cleans start from £149 for a studio or 1-bedroom property. Prices increase based on the number of bedrooms and bathrooms — a 2-bed is typically £179, a 3-bed £209, and a 4-bed £239. Add-ons like deep oven cleaning (£45) or carpet steam cleaning (£40/room) are priced separately. Use our instant quote calculator on the homepage for an exact estimate.

Question 2

How much does a regular house or flat clean cost?

Accepted Answer

Regular cleaning starts from £85 for a studio or 1-bedroom property. A 2-bed is typically £110, a 3-bed £140, and a 4-bed £175. Prices include all rooms, kitchen surfaces, bathroom sanitising, and vacuuming throughout. Optional extras like ironing (£25/basket) or laundry (£35) can be added at checkout.

Question 3

How much does an Airbnb turnover clean cost?

Accepted Answer

Airbnb turnover cleans start from £95 for a studio or 1-bedroom. Pricing scales with property size. We also offer discounted rates for hosts who book recurring turnovers — ask us about our repeat clean discount when booking.

Question 4

How much does office cleaning cost?

Accepted Answer

Office cleaning starts from £120 per visit for a small office (up to 5 desks). Medium offices (6–15 desks) are typically £175, and larger offices (16–30 desks) from £240. Enterprise pricing is available on request. All office cleans include our 48-hour re-clean guarantee. Contact us for a tailored quote based on your workspace size and cleaning frequency.

Question 5

Do you charge extra for travel or being in a specific borough?

Accepted Answer

No — we never charge travel surcharges. Our prices are the same whether you're in Camden, Croydon, or anywhere else across all 33 London boroughs. The price you see is the price you pay.

Question 6

Is VAT included in your prices?

Accepted Answer

Yes, all prices shown on our website and in your quote are inclusive of VAT. There are no hidden charges added at checkout.

Question 7

Do you offer discounts for repeat bookings?

Accepted Answer

Yes — clients who book regular recurring cleans receive a discount of up to 15% off. Weekly cleans get 15% off every visit, fortnightly cleans get 8% off. Discounts are applied automatically when you select a recurring schedule at checkout.

Question 8

What does an end of tenancy clean include?

Accepted Answer

Our end of tenancy clean is a comprehensive deep clean of the entire property. This includes: all rooms thoroughly dusted, vacuumed and mopped; kitchen deep cleaned including inside cupboards, oven exterior, hob, extractor fan, and all surfaces; bathroom and en-suite fully sanitised including tiles, grout, toilet, bath, shower, and sink; all windows cleaned internally; skirting boards, light switches, and door frames wiped down; and all rubbish removed. We clean to the standard required by most letting agents and landlords for deposit return.

Question 9

What does a regular house clean include?

Accepted Answer

A regular clean covers: all rooms dusted, vacuumed, and mopped; kitchen surfaces, hob, and sink cleaned; bathroom sanitised (toilet, sink, bath/shower); mirrors polished; bins emptied; cobwebs removed; and bed linen changed if provided. All regular cleans come with our 48-hour re-clean guarantee.

Question 10

What does an Airbnb turnover clean include?

Accepted Answer

Airbnb turnovers include everything a guest would expect: full clean of all rooms, fresh linen and towels made up (if provided), kitchen reset and cleaned, bathroom sanitised and restocked, rubbish removed, and a final check to ensure the property is guest-ready. We can also restock consumables like toiletries and coffee if you leave supplies.

Question 11

Do you supply your own cleaning products and equipment?

Accepted Answer

Yes — our cleaners bring all professional-grade cleaning products and equipment. You don't need to provide anything. If you have specific product preferences (e.g. eco-friendly or fragrance-free), let us know when booking and we'll do our best to accommodate.

Question 12

Is oven cleaning included in a standard clean?

Accepted Answer

A basic oven wipe-down is included in end of tenancy cleans. However, a full deep oven clean (inside the oven cavity, racks, and door glass) is an add-on priced at £45. This is highly recommended for end of tenancy cleans as ovens are one of the most common reasons landlords withhold deposits.

Question 13

Do you clean carpets?

Accepted Answer

Standard vacuuming is included in all cleans. Professional carpet steam cleaning is available as an add-on at £40 per room. This is recommended for end of tenancy cleans where carpets have visible staining or heavy wear.

Question 14

How do I book a clean?

Accepted Answer

Booking takes under 60 seconds. Click "Book a Clean" on any page, select your service type, property details, preferred date and time, and any add-ons. You'll receive an instant confirmation by email. No phone calls required — though we're always happy to chat if you prefer.

Question 15

How quickly can you come?

Accepted Answer

We offer same-day cleaning across all London boroughs for bookings made before 12pm. Next-day slots are almost always available. Response times vary by borough — central London boroughs like Camden, Islington, and Westminster typically have a 2–3 hour response time, while outer boroughs may be 3–6 hours.

Question 16

Can I book a recurring clean?

Accepted Answer

Yes — you can set up weekly, fortnightly, or monthly recurring cleans during the booking process. Recurring clients save up to 15% on every visit. You can pause, reschedule, or cancel recurring bookings at any time with 48 hours' notice.

Question 17

Do I need to be home during the clean?

Accepted Answer

No — most of our clients aren't home during their clean. You can leave a key with a neighbour, use a key safe, or arrange access through your estate agent. Just let us know your preferred access method when booking. All our cleaners are DBS-checked and fully insured.

Question 18

What happens after I book?

Accepted Answer

You'll receive an email confirmation immediately with your booking details. On the day of your clean, your cleaner will arrive within the agreed time window. After the clean is complete, you'll receive a notification and can leave a review through your client dashboard.

Question 19

Can I request a specific cleaner?

Accepted Answer

Yes — if you've had a cleaner before and would like to request them again, just mention it in the booking notes or contact us directly. We'll do our best to assign the same cleaner, subject to availability.

Question 20

What is your cancellation policy?

Accepted Answer

You can cancel or reschedule any booking free of charge with at least 48 hours' notice. Cancellations made between 24–48 hours before the clean incur a 25% cancellation fee. Cancellations made less than 24 hours before the clean incur a 50% fee. Same-day cancellations (within 2 hours of the scheduled start) are charged in full.

Question 21

How do I cancel or reschedule a booking?

Accepted Answer

Log in to your client dashboard at any time to cancel or reschedule. You can also call us on 0800 123 4567 or email us. We'll always try to find an alternative slot that works for you before processing a cancellation.

Question 22

What if I need to cancel a recurring clean?

Accepted Answer

For recurring cleans, you can pause or cancel individual sessions with 48 hours' notice at no charge. To cancel your recurring schedule entirely, please give us 7 days' notice. There's no long-term contract — you're free to stop at any time.

Question 23

What if the cleaner cancels on me?

Accepted Answer

In the rare event that we need to cancel your booking, we'll notify you as early as possible and offer you either a full refund or a priority rescheduled slot at no extra charge. We maintain a network of backup cleaners to minimise disruption.

Question 24

What is your satisfaction guarantee?

Accepted Answer

Every service we offer comes with a 48-hour re-clean policy. If you're not happy with any aspect of your clean, contact us within 48 hours and we'll send a cleaner back to re-clean the areas you're not satisfied with — completely free of charge. This applies to all services: regular cleaning, end of tenancy, Airbnb turnovers, and office cleaning. We stand behind every clean we do.

Question 25

When do I pay?

Accepted Answer

Payment is taken after your clean is completed, not before. You'll receive an invoice by email once the job is done. We accept all major credit and debit cards. For recurring clients, payment is taken automatically after each session.

Question 26

Are your cleaners DBS checked?

Accepted Answer

Yes — every cleaner on our team has passed a full DBS (Disclosure and Barring Service) check before working in any property. We take the safety and security of your home extremely seriously.

Question 27

Are you insured?

Accepted Answer

Yes — we carry full public liability insurance up to £2 million. In the unlikely event of any accidental damage during a clean, you're fully covered. We'll always be transparent and handle any issues promptly.

Question 28

How do you vet your cleaners?

Accepted Answer

All cleaners go through a rigorous vetting process including identity verification, DBS check, reference checks, and a practical cleaning assessment before joining our team. We only work with experienced professionals who meet our high standards.

Question 29

What if something is damaged during the clean?

Accepted Answer

In the rare event of accidental damage, contact us within 24 hours. Our insurance covers accidental damage caused by our cleaners. We'll assess the situation promptly and arrange repair or replacement as appropriate.

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